A Guide For Hospital Visit During COVID-19 Pandemic

If you have any symptoms of COVID-19 ( fever, cough, trouble breathing, fatigue, loss of smell, loss of taste) -- please call 114 or your local healthcare facility before going there. This will allow for special measures to be in place as you will be directed to a prepared location to avoid potential transmission risk

The health and safety of patients, visitors, staff, and communities remain a top priority at the healthcare facilities.

In line with the latest guidelines issued by the Ministry of Health and Rwanda Biomedical Centre related to COVID-19, several precautions have been adopted to minimise the risk of infection.

  • Anyone coming for consultation must undergo temperature screening at the entrance, must be wearing a face mask and perform hand hygiene. Please ensure that you wear a mask over your nose.
  • Anyone coming for consultation must follow COVID-19 measures, including:
    • Wearing a mask at all time
    • Observing physical distancing at all times
    • Frequently washing hand -- if soap and water are not available, please use sanitizers availed in many parts of the health facility
    • Avoid carrying paperwork and arrange digital payment (hospitals will facilitate mobile phone transfer or bank transfer)
  • Although being accompanied by a caregiver/support person may be preferred, patients are encouraged to only have them in cases where it is absolutely necessary -- such as pediatric patients, physically impaired patients, etc..

  • When possible, the designated support person should remain the same for the course of the admission.
  • Do not visit if you have COVID-19 symptoms or are self-isolating.
  • Caregivers may be at risk of contracting/transmitting COVID-19 within health facilities and in their communities. Therefore, when choosing a designated caregiver, COVID-19 risk factors should be considered.

  • Visiting policies have been revised in many hospitals and healthcare facilities. If visitors are allowed, the visits are restricted to small numbers at a time who must wear a mask at all times
  • An entrance may be designated for visitors to access the healthcare facilities.
  • Visitors must undergo temperature screening at the entrance, must be wearing a face mask and perform hand hygiene. Please ensure that you wear a mask over your nose.
  • Visitors are strongly discouraged from visiting patients who are at increased risk for severe illness from COVID-19.
  • Please note visitation hours may also be restricted daily. During visiting hours, a small number of visitors are permitted per day for a maximum stay of specified hours each. Movement of visitors in the healthcare facility will be restricted.
  • Only one visitor at a time is allowed at the bedside.
  • Visitors will not be allowed to convene in any waiting space or communal area inside the hospital or healthcare facility .
  • If a visitor does not pass the screening process or does not follow hospital protocols, they will not be allowed to visit.

For more details refer to the latest national guidelines and for additional information on COVID-19, visit the RBC website www.rbc.gov.rw